DUBAI TRADE LTD

Frequently Asked Questions

Can I visit your head office?

No. For health and safety reasons, as well as insurance requirements, we do not allow customers to visit our head office without a pre-arranged appointment.

Can I collect my order?

No, we currently do not offer a collection service. All orders are shipped directly to the provided address. This is a requirement from our payment provider to ensure the security and protection of your purchase.

How do you ensure the quality of your products?

We source our products directly from the brands or authorized distributors. All products are stored in a controlled environment to maintain their quality.

Can I place a bulk/wholesale order from Dubai Trade online store?

Please email us on team@dubaitrade.co.uk for wholesale enquiries

How can I stay updated about new products and promotions at Dubai Trade?

You can stay updated by subscribing to our newsletter and following us on our social media channels. We regularly post about new products and promotions.

I'm having trouble placing an order, can you help?

If using a mobile device or the app, try using the website to complete your order. If using the website make sure you clear your cache and cookies, and if this doesn’t work try changing your browser.

Still having trouble? Send us an e-mail at: team@dubaitrade.co.uk and make sure you include the browser/device you’re using, any screenshots or photos, and make sure you e-mail us using the same one you have an account with.

Couldn't find your answer

We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.